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Customer Service

We are different ...

When it comes to service, we are different. We don't have sales targets, we don't have sales commissions, we don't even have projections. All we want to do is provide sincere advice.

Contact Info

We use two main email addresses to make things simple for you:

  • For sales and customer services: sales@curtainsandcurtains.com
  • For everything else: admin@curtainsandcurtains.com
  • Website contact form

We don't use 0800, 0845 and 0870 numbers because we know its an inconvenience for some of our customers. So we just have one contact number for all issues.

  • Mon - Fri between 9am to 5pm: 0203 141 8680

Ordering

  • We accept orders via our website, phone and email.
  • Our website allows you to order 24 hours a day, any day.
  • Probably one of the top 10 web sites in home interiors industry.

Payment

  • We accept orders via our website, phone and email.
  • Our website allows you to order 24 hours a day, any day.
  • Probably one of the top 10 web sites in home interiors industry.

Shipping & Returns

Returns Policy

  • No Hassle Returns accepted within 14 days of recieveing the item.
  • Limited returns accepted after the first 14 days

Delivery Information

  • 95% of our ready-made range is delivered within 3 days
  • We offer very reasonable shipping charges to Mainland UK, starting from just 1.00 to 4.95 for express and bulk items.
  • Currently we do not offer delivery outside UK and Northern Ireland.

Product Guarantee

  • All products sold on this website are Brand New in packaging, unless stated.
  • If you find a product is faulty, we will exchange or refund the item at our cost.
  • For your peace of mind, all items over 100 in value are guaranteed for 1 year against manufacturing defects

Price Promise

  • We know our prices are the lowest in the industry,
  • If you find it cheaper in the UK (inc shipping) we will match the price and offer you a free gift. Conditions apply.
  • We price check with all major shops and retailers.

Further Help & Info

FAQ's

  • We have created a categorised FAQ help system which should answer at least 90% of your questions.
  • If these don't answer all your questions, do call us on 0203 141 8680.

Product Guides & Blogs

  • We are working on creating a large knowledge base of articles categorised by product type.
  • The knowledge base will provide you with a staggering amount of 'relevant' information.
  • We also have 2 blogs in the pipeline. 1 for ideas on how to use our products around your home and the other for new product launches and offers.
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